Call center industry flourished in this century where 24 hours manpower is working in different shifts and time schedule. Most of the employees are desk bound and perform their daily work on computers. It is a herculean task for the floor manager to manage time-attendance with breaks of all employees. Call centers require system which can provide accurate time record of the employees with shift and leave management. Access restriction to certain areas,real-time monitoring are also essential for higher security and smooth functioning of call center.

Matrix in Call Center

Matrix advanced security solutions are a range of intelligently designed products to meet all the critical requirements of call center industry. Matrix supports call center segment to meet their demand of access control, time-attendance, roster management, employee self-service and digital video recording. Thus, shift supervisor or floor manager can monitor & record attendance, break timings and leave records of his team.

Matrix Access Control and Time-Attendance Solution for Call Center Industry

  • Modular, Scalable Solution
  • Restricted Access in Server Rooms
  • Manage Staff Attendance and Shifts
  • Seamless Connectivity with Head-Office
  • Employee Self-Service Portal
  • Reports and Colorful Graphs

Restricted Access in Server Rooms

Access restriction for certain employee in particular premises like server or database room is always essential. Matrix access control system restricts user from entering such areas and protecting valuable data. Matrix offers advanced access control features like anti-pass back, occupancy control, block user, various access modes for enhancing security and smooth functioning of the organization with discipline.

Manage Staff Attendance, Shifts or Leave

Matrix time-attendance system is capable of calculating employee attendance, leave and overtime. System can allocate various shifts to staff; maintain records of break and lunch hours of individual employee. Each employee can be given a separate employee self-service portal to view their leave records, holidays or attendance.

Seamless Connectivity with Head-Office

Today’s emerging economies are places where most of the call centers all located. Connecting these distinctly located offices in real-time with head-office for centralized time management is one of the challenge for the industry. Matrix security system has facility to connect these distinct locations seamlessly through LAN, GSM, CDMA, 3G, 2G,Wi-Fi and GPRS.

Reports and Colorful Graphs

Call center is an organization where employees are working in shifts 24 hours to serve their customers. Improved productivity and uninterrupted service is the prime goal of the organization to offer world class service to clients. COSEC generates various time related reports and department-wise colorful graphs like time loss, irregularity, absent etc which can be helpful for the admin to take corrective actions immediately.

Matrix Video Surveillance Solution for Call Center Industry

  • Monitor Call Center Agents
  • Real-Time Security of Server Rooms

Monitor Call Center Agents

Mostly call center consists of night shifts and employees need to be active on their desk always during work hours. Matrix surveillance system helps to capture & record activities of staff even in the absence of floor supervisor or manager thus improving overall productivity of the organization.

Real-Time Security of Server Rooms

Matrix video surveillance system helps to view real-time happenings inside the server rooms,this is very useful in case of any short-circuit or fire.

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